Delta Hotels Sucks Customer Reviews and Feedback
Delta Hotels by Marriott is a four-star brand of hotels and resorts located primarily in Canada. Originally independent, it was owned for a time by British Columbia Investment Management Corporation; since 2015, the chain has been wholly owned by Marriott International.
Bobbeck3 from Melbourne, Australia61 wrote a review for TRIP ADVISOR about Delta Hotels by Marriott Hotel Shanghai Baoshan pointing out the bad customer service: "The hotel looks good, but there is no service, reception or in-room dining will not answer the phone, 4 trips to reception to eventually receive a meal that was cold. The next night the restaurant took 2 hours to get our meal. I recommend that you avoid this place at all cost (never again)"
Management (Former Employee) says"The owners are only focused on the revenue and not the employees. Coworkers were amazing and was like family. Benefits are non-existing. You are promised bonuses but you do not receive them."
Housekeeper (Former Employee) says"This place is awful. Very demanding. The new manager is very cold hearted. They expect too much just like most of the hospitality industry does. That's why they have trouble keeping employees. I don't recommend this company at all. These types of jobs are dime and dozen. Cons: All"
Former worker (Former Employee) says"As a former worker , I do not recommend this job . I gave my all to this place and they without giving me a notice cut my hours to where I’d barely work . Until I confronted them they explained that they hired too many people . I never really had a good support system here either . Honestly I’m glad I quit . Never really had any good benefits . The pay was not good either . Cons: No breaks, no benefits"
House at Delta Hotels (Former Employee) says"It's a ok place to work for but they need to look into some of their supervisors if they would let some of them go it would be a better place to work for"
Housekeeping supervisor (Former Employee) says"At the beginning everyone is very friendly and helpful but then you get to see their real side they are very fake and only look out for themselves,they like to overwork you and they are not very organized"
Night Auditor (Former Employee) says"I have LOTS of experience in the hotel industry and I've never worked for a place that treats their employees as bad as this place. Management has NO IDEA WHAT THEY'RE DOING! The General Manager promotes a TOXIC work environment. Treating even their greatest employees like garbage. People quit all the time and managers work while under the influence."
Bartender (Former Employee) says"Worked there a while. Management just want to do traditional 8-5 , and keep everything low so they can make number and keep the money in their pockets. Not run well needs lots of work done and they want to work the heck out of you for minimal money. Since more employees from other property have began working their service and work environment has decreased significantly. People get promoted based on their financial situation and it their skill set."
Housekeeping Manager (Current Employee) says"Awful place to work at the gm is very you d she’s 28 yrs of age is not familiar with what she is doing as running a hotel and is very racist.has her own circle of employee which is the sales staff.horrible place to work at"
assisting in checking rooms, luggage delivery and guest special requests (Former Employee) says"The delta property is owned by the hudson bay company but do not hire thier own property management persons so as an employee of the delta you are also entitled to property maintenance which i think is a riop off Cons: Everything As maintenance personel it’s impossible the amount of work they expect from you."
Maintenance work (Former Employee) says"This place was a terrible to work at. if your at the lower rung of the latter prepare to be treated like badly on top of all that the pay was garbage for the work that you had to do."
Duty Manager and Night Auditor (Former Employee) says"They work you 6-9 days straight with no over time and no additional days off. I brought this up to the GM and was told it will not change and i should look for another job."
Chief Engineer (Former Employee) says"I actually liked this place for awhile. Till you spend a little time there. Management was a joke. The building was remodeled horribly. Old plumbing old pool filters. Drugs all over so if you do drugs it’s a great place to work. Managers have relations with the employees. Very surprised the Packers stay there for home games. I am sure they will not renew there contract next year. This hotel is going to fail for sure"
Housekeeper (Former Employee) says"You treated badly no matter how well you did it was never enough for them . They always wanted you to work harder never happy. They stressed you out all the time because they said you always done bad. You were under paid for the work you did. Some of the management treated you poorly . It was not a happy place to work for . This is not a place that I tell people to go and work for . They do not care about you only care about money."
Manager Certified Serve Safe (Former Employee) says"Not enough help - Poor organization Changed concept 3 times in four years Change in property management companies 4 times in 4 years. Not enough support for management The owner does not support management and it’s decisions Staff not held accountable"
Engineering maintenance (Former Employee) says"If you don’t speak up about any problems(even extremely small ones) you will be pushed around until you quit. If you do speak up, even about how untrained your department staff is and offer training. You will be fired for no reason weeks later. Due to management unwilling to work on problems. HR director uses illegal working practices to coach employees to do work outside contract, if you speak up about it, again you are fired for no reason weeks later.. Cons: Very low pay, you work as onsite contractor but paid 1/4 of the wage."
Cook (Former Employee) says"Management constantly time edited employees checks to gain personal monthly bonuses. Dept. of Labor was notified but did nothing. No benefits, no paid time off. Unreal work hours with little or no communication. I would DEFINITELY not recommend getting a job here."
Maid (Former Employee) says"The place was good to work until a few years ago when there was a change in management. Cons: Dishonest and racist"
Sales Manager (Current Employee) says"The sales managers get screamed at by the bosses for even breathing wrong, raises were never properly administered, terrible work environment. HR never did anything about staff complaints Cons: everything else"
Room Attendant (Current Employee) says"we need a dependable team. i like the type of work that i do because it gives me opportunity to meet new people. The hardest part of the job is to come to work and you have more than one call out Cons: not enough staff"
Banquet Captain (Former Employee) says"I was in banquets this past summer, worse place I ever worked, I bought their vacuums out of my pocket because the company Westmont wouldn't buy them or fix the broken ones. They have turned over staff including managers twice in 1 year. There's no standards at all. Not what you expect from a delta. I was salary and was scheduled 12 hour ahifts and got in trouble if I left early Cons: Everything else. Terrible place, awful people"
Former Employee - Waitress says"I worked at Delta Hotels full-time for more than a year Cons: Manipulative management, cliques, poor pay, customers walking out, low-hire standards, dishonesty."
Current Employee - Line Cook says"I have been working at Delta Hotels full-time for more than a year Cons: Management was horrible didnt know what they was doing dont ever work for this hotel raises not that high and dobt care about employees and show favoritism to others that came from other hotels which is very bias and not management material"
Current Employee - Switchboard Operator says"I have been working at Delta Hotels part-time for more than a year Cons: Expensive parking, management unkind to staff and plays favouritism, older staff don’t know how to use the electronic equipment and aren’t trained on it so do half the job of the young people who do know how and are expected to do the more but older people doing less don’t get retrained or disciplined for it. Promised more hours when hired then I ever received as a way for me to take the job. Was quoted a higher pay when offered the job then I received also."
Former Employee - Room Attendant says"I worked at Delta Hotels part-time for less than a year Cons: First and foremost the expectations on behalf of Delta/Marriott are absolutely insane in terms of the speed that room attendants are expected to work. You want us to do 30+ mins of work in 15 minutes and you want it done perfectly. We are expected to clean the ENTIRE room - beds, bathrooms, floors, walls and everything in between, restock everything, make the beds with not a single wrinkle and shine the silverware at lightning speed. The pressure your supervisors put on us is quite frankly, disgusting. Delta does not care about their employees. They talk all this game when you get hired about easing you into the job, helping you learn etc and my first day working I had a full load and a couple extra because people keep quitting. They pay minimum wage, maybe a touch more and will keep you in part time purgatory so they don’t have to give you benefits. After they decide they like you you get taught ways to cut corners because we simply do not have the time to do what they expect within a working day. It’s sad and leads to mistakes because we are so rushed to clean these rooms and not get in trouble. Treat your employees better."
Former Employee - Anonymous Employee says"I worked at Delta Hotels full-time Cons: No work life balance, exec team, low pay, long hours, turnover heavy"
Former Employee - Anonymous Employee says"I worked at Delta Hotels full-time for more than 8 years Cons: Poor training, so so pay, very poor management."
Former Employee - Anonymous Employee says"I worked at Delta Hotels full-time Cons: I've been in the hospitality industry for over six years at different establishments and the Delta Hotel Toronto Airport was worst employer I've worked for. This is a franchised property which means that the hotel must meet the standards of the Marriott brand as well as the franchisee corporation. Please bear in mind that this review is based on the experience of someone working an office position and is not representative of the front-line roles. Here's why I dislike this employer: Very little training provided Management can't decide what their policies are Work environment full of cliques Outdated processes and unwilling to listen to ideas for improvement Little to no room for career growth Employees come to work late with no consequence to them Never once paid overtime even though I worked past my hours If you're someone that is looking for a steady job where you can come in, do your job and leave, this is the place for you. However, if you just starting out in your career, stay far from this place!!! This employer will use every opportunity to take advantage of you. For instance, they offer unpaid internships and entry-level jobs that pay barely above minimum wage. You won't learn much or build many powerful connections."
Former Employee - Bellman/Valet says"I worked at Delta Hotels full-time for less than a year Cons: Terrible management...way too young and scarily inexperienced"
Former Employee - Guest Service Supervisor says"I worked at Delta Hotels full-time for more than 3 years Cons: very poorly managed. The upper management recruits supervisors & staff who are dependant on them-ability doesn't seem to be a priority. If you are "in" with a manager you are protected if not you will be blamed for anything which goes wrong. The hotel is the upper managers oyster. They spend most of their time cutting back on staffing levels & adding to staffs workload while they pile in to the trough running up "entertainment expenses for them selves . Most staff are afraid of being fired & are encouraged to run to managers with gossip about other staff. The operation is run like a junior high school popularity contest. A toxic environment The culture & values they have are not practiced.. Management's strategy is to write up as many staff as possible to keep a revolving employment door of fired & hired staff."
Former Employee - Server says"I worked at Delta Hotels full-time for more than 5 years Cons: At my particular property, they didn't strive to achieve their vision or live their values. In fact my direct manager often went directly against the values and was telling his employees to care about the company first. It was better under Delta than Marriott. My manager did not follow proper policies and procedures. Heavy micromanaging to the point where it is visible to guests. Upper management did not believe me when I tried to highlight problems and issues within my department and they said they didn't believe me due to my age."
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